Return and Refund Policy
This Return and Refund Policy is applicable only to item purchased from our official website.
Return Policy
Orders placed at ph.salomon.com may be returned within 7 days of receiving the item if there is any damage to the product as a result of a manufacturing defect or deviation from factory specifications. For this reason, a customer may return the product, and we will fully refund the cost of the item and return delivery fees.
The following conditions must be met for the return to be accepted:
- The product must be in new, unused, and unworn condition
- The product must be in its original state and packaging with the original tags attached and accessories
Value of items will be based on the actual amount paid for during the sale.
If the defect in the product was caused by reasons other than materials quality or assembly process, the original product will not be accepted.
We do not refund products:
- Obtained from a source other than ph.salomon.com
- Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
- Damaged by misuse or activities other than the intended purpose
If the return reason is due to a change of mind, we will fully refund the cost of the item but not the return delivery fee. This includes, but is not limited to, wrong size. Return must pass criteria set above.
A customer may also return items for other reasons with ph.salomon.com approval. We reserve the right not to agree to the return.
Please note that we do not offer exchanges. All refunds will be processed once our warehouse has confirmed the item is in good condition.
For more information you may contact our Customer Service via chat or mail at salomon.ph.ecommerce@gmail.com
Wearable & Hygiene-Sensitive Products Return Policy
For hygiene, health and product safety reasons, certain wearable and hygiene-sensitive products are subject to specific return and exchange conditions.
This policy supplements the general Return Policy and should be read together with it. For wearable and hygiene-sensitive products, the specific conditions set out in this policy prevail to the extent of any inconsistency. All other terms of the general Return Policy, including return timeframes, proof-of-purchase requirements and return shipping arrangements, continue to apply.
This policy applies to the following products, including but not limited to:
- Apparel, including tops, T-shirts, polo shirts, jerseys, jackets, hoodies, pants, shorts, leggings and tights
- Bras and other intimate apparel
- Socks
- Underwear
- Headbands
- Wristbands
- Arm sleeves
- Elbow and knee supports
- Headwear, including caps and hats
- Gloves
- Other products designed to be worn or placed in direct contact with the body
1. Change-of-Mind Returns & Exchanges
Wearable products may be returned or exchanged only when they remain in their original condition.
The product must be:
- Unworn and unused.
- Unwashed and unaltered.
- Undamaged.
- Free from stains, odors, makeup, body fluids, hair or other signs of use.
- With all original tags, labels and hygienic liners attached, where applicable.
- In a condition suitable for resale.
- Accompanied by valid proof of purchase.
Customers may try on apparel for size and fit, provided that the product is not worn for normal use and remains in its original, resalable condition.
Products that have been washed, worn for normal use, damaged or otherwise show signs of use are not eligible for a change-of-mind return or exchange.
2. Hygiene-Sensitive Products – Final Sale
Due to hygiene and product safety considerations, the following products are final sale and are not eligible for change-of-mind returns, refunds or exchanges once purchased:
- Socks
- Underwear
- Bras and other intimate apparel
- Headbands
- Wristbands
- Arm sleeves
- Elbow and knee supports
- Headwear
- Gloves
- Other products intended for direct contact with the skin
This restriction applies regardless of whether the product has been worn, except where the product has a confirmed quality or manufacturing defect or where otherwise required by applicable local law.
3. Apparel
For general apparel products such as T-shirts, tops, jerseys, jackets, hoodies, pants and shorts, change-of-mind returns or exchanges may be accepted provided that the product remains:
- Unworn and unwashed;
- Undamaged;
- In its original condition;
- With original tags and labels attached, where applicable; and
- Suitable for resale.
Products that have been worn, washed, altered or damaged are not eligible for change-of-mind returns or exchanges.
4. Product Quality Issues
The above restrictions do not affect claims relating to genuine product quality or manufacturing defects.
Customers may contact Customer Service if they believe that a product has a quality issue, including where a defect is discovered during normal and intended use.
Examples of potential manufacturing defects include:
- Defective stitching or seams.
- Significant loose threads or unraveling.
- Holes or tears caused by a manufacturing defect.
- Significant fabric or knitting defects.
- Defective zippers, buttons, fasteners or closures.
- Abnormal or defective elastic.
- Significant printing, logo or finishing defects.
- Product construction or material defects.
- Other defects that materially affect the normal use or functionality of the product.
All quality claims are subject to assessment.
5. Normal Wear and Tear
Normal wear and tear does not constitute a manufacturing defect.
This may include:
- Normal pilling caused by friction.
- Normal fading or discoloration.
- Gradual loss of elasticity.
- Normal stretching or deformation.
- Abrasion caused by footwear, sports equipment or other external surfaces.
- Deterioration resulting from prolonged or intensive use.
6. Improper Use or Care
A product will generally not be considered defective where the damage results from improper use, improper care or external factors, including:
- Failure to follow the care instructions.
- Incorrect washing or drying.
- Use of bleach, chemicals or unsuitable cleaning products.
- Exposure to excessive heat.
- Improper ironing.
- Damage caused by sharp objects, nails or other external objects.
- Accidental damage.
- Modification or alteration of the product.
- Use outside of the product's intended purpose.
7. Quality Claim Process
Customers submitting a product quality claim may be required to provide:
- Proof of purchase.
- Product information or SKU, where available.
- A description of the issue.
- Clear photographs or videos showing the suspected defect.
The product may need to be returned for inspection before the claim is approved.
We reserve the right to assess whether the issue is:
- A manufacturing or material defect;
- Normal wear and tear; or
- Damage caused by improper use, care or external factors.
8. Resolution of Confirmed Quality Issues
If a manufacturing or material defect is confirmed, we may provide an appropriate remedy, subject to product availability and applicable local laws.
Depending on the circumstances, the remedy may include:
- Replacement with the same product;
- Replacement with an equivalent product;
- Repair, where reasonably applicable;
- Refund; or
- Another remedy required or permitted under applicable local law.
Where legally permissible and operationally appropriate, replacement or repair may be offered before a refund.
9. Local Consumer Protection Laws
This policy is intended to provide a consistent framework across Southeast Asia.
However, where the mandatory consumer protection laws of the country of purchase provide greater rights or remedies, those statutory rights will prevail.
Nothing in this policy is intended to exclude, restrict or limit any mandatory rights or remedies available to consumers under applicable local laws.
Returns Process
Customers must contact salomon.ph.ecommerce@gmail.com by email or chat (in ph.salomon.com)
Customers must provide the following:
- Order Number
- Reason for Return
- Supporting Images
- Delivery Confirmation
ph.salomon.com will determine if the return is valid or not based on information provided
If return is valid, ph.salomon.com will provide details so customers may return orders through partner Third Party Logistics (SF Logistics)
Shipping Cost will be shouldered by the customer to be compensated along with the purchase amount at refund
Amendment
We may, in our sole and absolute discretion, amend the terms of this Return, Exchange and Refund Policy at any time and without notice to you.
Policy Updated: 6th Oct 2026